Retail Industry - Branch Office Case Study

L & L Carpet, Inc. - Falcon client since 1990

L & L Carpet has been servicing the United States for over 50 years from over 36 offices. Falcon Communications had assisted L & L with their infrastructure cabling needs as well as the design and installation of their telephone platforms. An affordable multi-state, multi-office solution was required for L&L to increase the communication between offices and assist in the cost justification of the deployment of a new MPLS network.

Challenges

• High cost of calls between offices - Intra Lata long distance charges
• No centralized Voice Mail Platform
• No standardization of equipment or installation in the remote offices
• Inability to transfer calls between the offices
• Inability to answers calls from a single location if needed
• Limited capability and inadequate security of existing wide area network
• Poor call coverage and management of the inbound sales and customer service calls.

Solution

• VOIP Networking of their offices
• Connection Type for WAN – Dedicated connection with SPRINT MPLS Network
• Connection Typr for Internet – Dedicated T-1 from COVAD
• Connection Type for Voice – Verizon ISPN-PR1
• Telecom Equipment – Toshiba CIX 100 – VOIP Enabled
• Additional Equipment - Oasis ACD, Valcom Paging Systems & Door Answering System
• Roll out – ongoing

Benefits

• Zero cost to call between offices
• More efficient use of their existing data network
• Centralized Voice Mail Platform
• Centralized answer position/receptionist if needed
• Shared network for Voice and Data Networks between offices
• Fixed Monthly Cost
• The ability to have one ACD (Automatic Call Distribution) for agents at corporate and in off site location if needed.