Legal Community - Branch Office Case Study

Curran & Whittington, PC. – Falcon client since 2004

Curran & Whittington, PC and Potomac Settlements, Inc. grew rapidly within the DC metropolitan region. As a result, their telephone platform and wide area network (WAN) no longer met their current needs or projected growth. With both large and small offices, the Wide Area Networks (WAN) needed to support their data requirements, integrate their voice services while maintaining the highest level of security for their clients.

Challenges

• High cost of calls between offices - Intra Lata long distance charges
• No centralized Voice Mail Platform
• No centralized answering position (receptionist)
• No standardization of telecom or data equipment
• Inability to transfer calls between the offices
• Inability to answers calls from any location if needed
• Limited capability of existing wide area network, including ability to expand
• Applications drove up internet and network bandwidth consumption

Solution

• An integrated Wide Area Network (WAN) that would support their data needs as well as their Telecom & VOIP needs
• Connection Type for Data– Dedicated connection with SPRINT MPLS Network
• Connection Type Internet – Dedicated connection with a SPRINT T-1
• Connection Type for Voice – ISDN-PR1 from Paetec
• Telecom Equipment – Vertical MP 5000 – VOIP Enabled, VOIP Extensions
• Additional equipment – Vertical Voice Mail with Unified messaging/fax server
• Roll out – 90 to 120 days

Benefits

• Zero cost to call between offices
• More efficient use of their data network, clear ROI
• Centralized Voice Mail Platform
• Centralized answering position (receptionist)
• Shared network for Voice and Data Networks between offices
• Fixed Monthly Cost
• Higher level of security
• The ability to dial up and dial down bandwidth on a office by office basis
• Free Installation from SPRINT along with free CICSO routers