Telephone Services to Support Your Business

• Messaging: Voice Mail, Unified Messaging, Instant Messaging (IM), Text Messaging
• Voice & Data Cabling: Cat 3, Cat 5e, Cat 6, Cat 7
• Paging Systems: Overhead, Warehouse, Background Music
• Headsets & Conferencing

Messaging: Voice Mail, Unified Messaging, Instant Messaging (IM), Text Messaging

Falcon offers a variety of open voice processing platforms to meet nearly any business requirement. Each solution is engineered to provide you seamless migration as your company grows. For more advanced systems, optional features are available to customize your system's performance and maximize your profitability.

To help explain the necessity of a voice messaging solution please consider the following:

• 75% of all business calls are not completed on the first attempt.
  
• 55% of all business communication is one way.
  
• 0% of each business call is not related to business.
  
• 60% of all incoming calls are less important than the work they interrupt.
  
• 70% of an executive's time is spent in meetings.
  
• Inter-office memos cost between $3.00 and $5.00 each to produce.
  
• Less than 10% of messages taken contain complete information.

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Voice & Data Cabling: Cat 3, Cat 5e, Cat 6, Cat 7

What Is The Difference Between Cat 5, Cat 5e, and Cat 6 Cable?

If you’re researching the different types of twisted-pair copper cable used to transmit data in network and home theater applications, then it’s likely that you will repeatedly come across the terms Category 5 (Cat 5), Category 5e (Cat 5e) and Category 6 (Cat 6) . Organizations such as the Telecommunication Industry Association (TIA) and Electronic Industries Association (EIA) set specific product standards, and these guidelines have resulted in cables being classified into various categories based on their performance levels. Just in case you’re not too familiar with cabling terminology, we at CableOrganizer.com would like to provide you with a few straightforward definitions and statistics on these three common grades of network cable, to help you better choose the right one to fit your needs.

• Cat 5: Out of the three types of cable we’ll be discussing, Category 5 is the most basic. Cat 5 cable is available in two varieties: Unshielded Twisted Pair (UTP), the type widely used in the United States, and Screened Twisted Pair (SCTP), which has shielding to provide a measure of extra protection against interference, but is rarely used outside of Europe. Cables belonging to Category 5 are either solid or stranded: Solid Cat 5 is more rigid, and the better choice if data needs to be transmitted over a long distance, while Stranded Cat 5 is very flexible and most likely to be used as patch cable. Cat 5 cable can support 10 or 100 Mbps Ethernet, and has a capability of up to 100MHz.
  
  
• Cat 5e: (which stands for Category 5, enhanced) cable goes along the same lines as basic Cat 5, except that it fulfills higher standards of data transmission. While Cat 5 is common in existing cabling systems, Category 5 has almost entirely replaced it in new installations. Cat 5e can handle data transfer at 1000 Mbps, is suitable for Gigabit Ethernet, and experiences much lower levels of near-end crosstalk (NEXT) than Cat 5.
  
  
• Cat 6: Of the three cable categories we’re discussing, Category 6 is the most advanced and provides the best performance. Just like Cat 5 and Cat 5e, Category 6 cable is typically made up of four twisted pairs of copper wire, but its capabilities far exceed those of other cable types because of one particular structural difference: a longitudinal separator. This separator isolates each of the four pairs of twisted wire from the others, which reduces crosstalk, allows for faster data transfer, and gives Category 6 cable twice the bandwidth of Cat 5! Cat 6 cable is ideal for supporting 10 Gigabit Ethernet, and is able to operate at up to 250 MHz. Since technology and standards are constantly evolving, Cat 6 is the wisest choice of cable when taking any possible future updates to your network into consideration. Not only is Category 6 cable future-safe, it is also backward-compatible with any previously-existing Cat 5 and Cat 5e cabling found in older installations.

Click here to download our warranty document.

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Paging Systems: Overhead, Warehouse, Background Music

Don't rely solely on the limited paging capabilities provided by your speakerphone for communication. By incorporating Valcom overhead loudspeakers, you improve productivity and personnel efficiency as well as increase employee safety and security.

• Find people who are away from their desk - direct them, announce tasks or phone calls
  Good internal communications improves company image
  and customer satisfaction
  
• Reduces call back times/phone bill and down time
  An average business places 7 out of 10 callers on hold - 34% of hang-ups don’t call back!
  
• Notify everyone for quick evacuation and increase safety/security
  Safety is a large concern with all companies, provide emergency notification through Valcom speakers and announce important business issues from any telephone.
  
• Single or multizone or all call and group call
  Communicate with all or a portion of the employees instantly without disrupting other areas. “Group call” allows you to page any combination of two or more individual zones together.
  
• Talkback paging
  Talkback will allow the person being paged to speak directly to the speaker broadcasting the page. Add speakers at security camera locations to increase safety and staff productivity.
  
• Override access
  Give key personnel access code to override other announcements.
  
• Door entry/security management
  Identify visitors & unlock doors - Easily from your desk phone
  
• Background music
  Enhance the work environment and increase worker productivity and satisfaction.
  
• Valcom Distributed Amplified Technology
  Installs quickly and easily using existing Cat 3/5/6 cabling to provide the most cost-effective solution

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